Marketable Skills

Retail/Sales

Have you ever considered a career in retail or sales? For one month, you can learn about this field through hands-on experience to gain the many skills and attitudes required in today’s retail environment, including but not limited to Exceptional Customer Service, Money Management and Industry Expectations and Standards.

Topics covered include:

• Effective listening
• Interpersonal skills
• Critical thinking
• Co-working and teamwork
• The “5 Selling Steps”
• Exceptional customer service
• The challenging customer
• Merchandising
• Inventory control
• Advertising and pricing
• Cash register procedures
• Handling money and cash balancing